Privacy Policy

Effective Date: August 3, 2026

1. Introduction

Jesus House Cleveland (“JHC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us by our members, visitors, donors, volunteers, ministry participants, and website users.

This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, attend our services, participate in our ministries, register for events, make donations, communicate with us, use our online services, or interact with our social media platforms.

By accessing our website or providing personal information to Jesus House Cleveland, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Jesus House Cleveland may collect personal information through our website, church management platforms, online forms, donation services, mobile applications, social media channels, and other technology services used to support church operations.

Information You Provide Directly

We may collect information when you:

• Contact the church through email, phone, or online forms
• Register for events, programs, classes, or conferences
• Join ministries, groups, or volunteer teams
• Create or update a profile through Church Center
• Submit prayer requests
• Request pastoral care or ministry assistance
• Make donations
• Participate in surveys or feedback forms
• Communicate with church leaders or ministry representatives

The information collected may include:

• Name
• Email address
• Telephone number
• Mailing address
• Family information
• Ministry involvement information
• Volunteer information
• Event registration details
• Donation records
• Prayer requests or messages voluntarily submitted
• Date of birth, in some cases
• Gender, if needed

3. Third-Party Platforms, Forms, and Services

Jesus House Cleveland uses third-party technology platforms and service providers to support church administration, ministry operations, communications, event registration, volunteer coordination, donations, online forms, and other church activities.

These services may include:

• Church Center and Planning Center
• Google Forms and other Google services
• Donation and payment platforms
• Social media platforms
• Website and communication service providers
• Other technology services used to support church operations

Church Center and Planning Center

Jesus House Cleveland uses Church Center and Planning Center services to support:

• Church member management
• Event registration
• Ministry groups
• Volunteer scheduling
• Communication
• Attendance tracking
• Ministry participation

Information processed through these platforms may include:

• Contact information
• Member profiles
• Event registrations
• Group participation
• Volunteer assignments
• Ministry preferences

Online Forms and Surveys

Jesus House Cleveland may use third-party online form and survey tools to collect information for church activities, including:

• Event registrations
• Ministry sign-ups
• Volunteer opportunities
• Surveys and feedback
• Prayer requests
• Communication requests, including free forms and new believer's dedication forms
• Program participation

Information collected through these tools may include:

• Name
• Date of birth
• Email address
• Phone number
• Address
• Responses provided voluntarily by users
• Ministry or event-related information

Information submitted through or processed by third-party services may be stored or processed by the relevant provider according to that provider’s privacy policies and security practices.

Jesus House Cleveland evaluates third-party service providers based on their ability to maintain appropriate security, privacy, and confidentiality practices. However, JHC does not control the privacy practices, security, or content of third-party services.

Users are encouraged to review the privacy policies of third-party providers when using those services.

4. Donations and Payment Information

Jesus House Cleveland accepts donations through third-party donation and payment platforms, as well as in-person giving, which may include:

• Givelify
• PayPal
• Cash App
• Zelle
• In-person giving, such as cash or checks submitted in giving envelopes

When you make a donation, these providers may collect information such as:

• Name
• Contact information
• Payment information
• Donation amount
• Transaction details

For in-person giving, information such as name and contact details may be collected on giving envelopes and used for donation records and tax-receipt processing.

Jesus House Cleveland does not store complete or partial credit card numbers, bank account credentials, or payment authentication information on its own systems.

Donation and payment providers process information according to their own privacy policies and security practices.

5. Social Media

Jesus House Cleveland uses social media platforms, including:

• Facebook
• Instagram
• YouTube

When you interact with our social media pages, livestreams, videos, comments, or messages, these platforms may collect information according to their privacy policies.

Information collected through these platforms may include publicly available profile information and your interactions with our content, such as comments, messages, and engagement activities.

Jesus House Cleveland does not control how social media platforms collect, store, or use personal information.

6. How We Use Personal Information

Jesus House Cleveland may collect and use personal information for legitimate church, ministry, administrative, operational, and legal purposes, including:

• Providing worship services and ministry programs
• Providing pastoral care and spiritual support
• Providing hospitality and welcoming ministries
• Managing church membership and participation
• Managing church programs and ministries
• Coordinating volunteers and ministry teams
• Organizing events and activities
• Communicating church announcements, updates, and other important church information
• Processing donations and providing donation acknowledgments
• Maintaining church and financial records
• Responding to questions, requests, and communications
• Improving church services and online experiences
• Complying with applicable legal obligations

7. Religious and Sensitive Information

As a church organization, Jesus House Cleveland may collect information related to religious participation or ministry activities, including:

• Ministry involvement
• Prayer requests
• Spiritual care needs
• Volunteer activities
• Church participation
• Hospitality and ministry involvement

Some of this information may be sensitive in nature. Jesus House Cleveland treats such information with appropriate confidentiality and uses it only for legitimate church, pastoral, administrative, and ministry purposes.

Jesus House Cleveland does not and will not sell, rent, or trade personal information.

8. Sharing of Personal Information

Jesus House Cleveland may share personal information only when necessary and limited to the minimum amount required for the intended purpose, including:

• With authorized church staff, pastors, leaders, and ministry volunteers who require access for assigned responsibilities
• With third-party service providers that support church operations, communications, technology services, or donations
• With payment processors for donation transactions
• When required by law, court order, or legal process
• To protect the safety, rights, or property of Jesus House Cleveland or others

Jesus House Cleveland limits access to personal information based on an individual's role, assigned responsibilities, and legitimate need to access such information.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website usage
• Maintain security
• Improve user experience

Third-party services embedded on our website, including social media, videos, donation tools, and online forms, may collect information according to their own privacy practices.

10. Children's and Youth Ministry Privacy

Jesus House Cleveland is committed to protecting the privacy and safety of children and youth participating in church programs.

Information relating to children or youth may include:

• Name
• Parent or guardian contact information
• Emergency contact information
• Participation in church activities
• Date of birth, if applicable
• Gender

Information about children is generally collected from parents, legal guardians, or authorized representatives.

Such information is collected for legitimate ministry purposes, safety, communication, and program administration.

Jesus House Cleveland does not knowingly collect personal information from children through its website without appropriate parental or guardian authorization where required.

11. Photo, Video, and Livestream Privacy

Jesus House Cleveland may photograph, record, livestream, and publish images, videos, sermons, worship services, church activities, and ministry events through its official communication channels, including YouTube, Facebook, Instagram, websites, and other online platforms.

Photography, video recording, and livestreaming may capture attendees, visitors, volunteers, ministers, and participants who are present during church services, events, and activities.

By attending Jesus House Cleveland services, events, or activities, you understand that photography, video recording, and livestreaming may take place and that you may appear incidentally in recorded media.

Jesus House Cleveland uses photographs, videos, livestream recordings, and other media for legitimate church purposes, including worship services, ministry communications, outreach, community engagement, and sharing church activities with the public through its official communication channels and social media platforms.

Due to the nature of live worship services, public gatherings, and event recordings, Jesus House Cleveland cannot guarantee that an individual will never appear incidentally in photographs, videos, livestreams, or other recorded media.

If you have questions or concerns regarding photography, video recording, livestreaming, or the use of your image in church-related media, please contact the Jesus House Cleveland church office at info@jesushousecleveland.org.

12. Data Security

Jesus House Cleveland uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Limited access to personal information
• Account security controls
• Secure third-party platforms
• Administrative safeguards
• Access restrictions based on ministry responsibilities

Although we implement these safeguards to protect personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Data Breach Notification

Jesus House Cleveland takes reasonable measures to protect personal information.

If a security incident results in unauthorized access to personal information, Jesus House Cleveland will evaluate the incident and provide notifications as required by applicable federal and state laws, including applicable Ohio data breach notification requirements.

Notifications may include:

• A description of the incident
• The types of information affected
• Recommended protective actions
• Additional information required by law

14. Data Retention

Jesus House Cleveland retains personal information only for as long as necessary to fulfill legitimate church, administrative, legal, accounting, and operational purposes.

Retention periods may vary depending on the type of information, including:

• Donation and financial records retained according to applicable requirements
• Membership and ministry records retained as needed for church operations
• Event registration information retained for administrative purposes
• Communication records retained as necessary for ministry support

When information is no longer needed, Jesus House Cleveland may securely delete, anonymize, or dispose of it in accordance with applicable federal and state laws for the effective and secure disposal of personal information.

15. Your Privacy Rights and Choices

Depending on applicable law, you may request:

• Access to personal information we maintain
• Correction of inaccurate information
• Removal from certain communications
• Deletion of certain information where appropriate

Requests may be subject to verification procedures to protect personal information and prevent unauthorized access.

To submit a privacy request, please contact Jesus House Cleveland at info@jesushousecleveland.org.

16. Changes to This Privacy Policy

Jesus House Cleveland may update this Privacy Policy periodically to reflect changes in technology, ministry operations, or legal requirements.

Updates will be posted on this page with a revised effective date.

17. Privacy Contact

Jesus House Cleveland has designated the church office as the point of contact for privacy-related questions, concerns, and requests.

Jesus House Cleveland

Address:
1465 Dille Rd
Euclid, OH 44117

1465 Dille Rd

Euclid, OH 44117

Phone: (216) 331-0950

(216) 331-0950

Email: info@jesushousecleveland.org

info@jesushousecleveland.org

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact the church office.

Last Updated: August 3, 2026